PRIVACY POLICY & GDPR

In compliance with the European Union General Data Protection Regulations (GDPR) we wish to inform you of the following information regarding collection, processing and retention of your personal/business data. This agreement may be updated frequently as we work to provide the most accurate information possible to our clients, please check back regularly to ensure you understand your rights.

Global Prospect Limited may, during the course of business, be required to collect personal information about you.

Website privacy policy

This privacy policy sets out how Global Prospect Limited uses and protects any information that you give Global Prospect Limited when you use our website, or our services.

Global Prospect Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Global Prospect Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/05/2018.

What we collect

We may collect the following information:

· Your name

· contact information including a telephone number and email address

· demographic information such as your address and postcode

· any other information relevant to carrying out our services with you

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, but you will always have the option to unsubscribe from these newsletters.

· From time to time, we may contact you by email, phone or mail as part of our services.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. All staff have committed themselves to confidentiality when handling or accessing customer information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may, or may not, contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on our website, there will be a link to our privacy policy for you to view, and you should look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 37 Station Road. Bexhill on Sea, East Sussex. TN40 1RG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Data Collection

Data collection and processing for the purposes of Accounting, including but not limited to names, addresses, contact information, payment information is required to fulfil the legal obligations of the Company and its directors. Data collected for this purpose will be held for as long as is legally required and them securely destroyed. This data is excluded from your rights to erasure of personal data. This data will be stored for as long as is legally required and removed during an annual audit after this period has expired.

 

Global Prospect Limited may collect data during the course of business, this may include but is not limited to such information as names, addresses, email addresses, telephone numbers, usernames, passwords and other such information. This information is required by Global Prospect Limited to provide continuous service to our customers including marketing of potentially beneficial products or services and is classified as ‘legitimate interests’ under GDPR as Global Prospect Limited require the collection, storage and processing of this data to provide our services and ongoing recommendations to our customers. This data may also be shared with third parties in order to provide services to you or your organisation.

 

Global Prospect Limited may collect data during the course of business, this data is often provided by clients for monitoring, diagnostic or consultancy purposes and may include all and any personal data provided to the client by service users. This information is required for Global Prospect Limited to provide contractually obligated services to clients and will be retained until such time as this is no longer required or relevant. This information may be considered as held for ‘legitimate interests’ under GDPR until such time as the client requests removal of such data. If you have concerns that Global Prospect Limited may hold personal data shared from clients that no longer have legitimate interest in holding your data, please in the first instance contact the client directly whom you provided the information to and request they contact us, if this course fails, please contact the data controller with the information below.

 

Global Prospect Limited may collect data in regard to support provided, this may include but is not limited to, support session data, chat logs, connection information, customer satisfaction surveys, computer and user information, IP addresses, call recordings, login information, files and folders from your computer. By accepting this agreement, you are authorising this collection and processing of data by Global Prospect Limited for the purposes of providing support and on-going services to yourself and your organisation. This information may at any time be shared with your organisation or the organisations listed below in the interests of that organisation. ‘Your organisation’ is defined as the organisation who contract Global Prospect Limited to provide IT Support Services on your behalf, this may be your employer or an external agency providing services that require support under.

 

Global Prospect Limited may collect data in regard to your usage of the website, including pages visits, times, dates, IP addresses and actions performed while visiting the site. This information is collected for legitimate business interests in determining the user experience while browsing our site and providing insight into how we may improve visitor experience. We hold this data for up to 26 Months from a tracked users last access to our services and delete it after this time. This data may be shared with third party providers who analyse and report on such data.

 

At this time, Global Prospect Limited does not collect any other personal data from you or use data collected for any other purposes if this policy changes in future, we will update this page, please ensure you check back regularly to ensure you are aware of your rights.

 

Client Data Sharing

Global Prospect Limited may during the course of business be provided or gain access to personal data held by our customers regarding their own clients. Customers of Global Prospect Limited should ensure that their clients are informed that data may be shared with their IT & Web Support Providers for business operations, including but not limited to support and assistance with problems relating the files containing data, the software used to access the data or providing backup services for the data. Data may be held by Global Prospect Limited as required to provide assistance to the client. All requests for data management with regards to customer data should in the first instance be directed to the customer directly, if this fails the client can contact the Global Prospect Limited Data Controller.

 

During the course of business clients will be required to provide personal information regarding staff members to Global Prospect Limited in order to setup accounts and provide support. Please ensure your staff are aware that you are sharing this information and that in turn, Global Prospect Limited may share that information with its service providers in order to provide you with the services required.

Global Prospect Limited may use systems that log user’s login habits both to Global Prospect Limited Hosted and to client’s own systems, these are used primarily to assist in the provision of support to the client and provide records of systems access. Clients should inform their staff this logging may be in place.

 

Sharing of Data

Global Prospect Limited may require, for the accurate and timely fulfilment of Legal Obligations, HR and Accountancy processes and to provide you with a range of products and services, to share your data with third parties. These Companies may include:

· Accountancy and Book Keeping Management

· HR Management

· Service Providers

· Hardware / Software Suppliers

· Support Partners

· Solicitors

We utilise two main hosting providers, please read their individual privacy statements. https://www.heartinternet.uk/terms/heart-internet-privacy-statement https://www.1and1.co.uk/terms-gtc/terms-privacy

Changes will be updated here as required.

 

Your Rights

The GDPR includes the following rights for individuals:

· the right to be informed

· the right of access

· the right to rectification

· the right to erasure

· the right to restrict processing

· the right to data portability

· the right to object

· the right not to be subject to automated decision making including profiling

You have a right under the GDPR to ensure that your data is up to date and accurate. If you have any concerns over the accuracy of data held on you, please write to the Data Controller below.

You have a right under the GDPR to access, review and receive a copy of any data held on you by Global Prospect Limited. If you would like to exercise this right, please write to the Data Controller below.

 

How to contact the Data Controller

Please use the contact information below to write to our Data Controller. In order for us to fully comply with your rights under the act, all requests being made should clearly mention “General Data Protection Regulations” and include your full name, address and relevant contact information for a response. Requests submitted by any other means than written letter may not be processed.

Data Controller:

Name:   Scott Bartlett

Position: Company Director

Address: 1 Glebe Close, Bexhill on Sea, East Sussex. TN39 3UY

 

Escalation

If you are unhappy with any decision made by the Data Controller and wish to escalate your case. You will need to contact the Information Commissioners Office via https://ico.org.uk/concerns/ for further information on your rights.

 

Data Breaches

In the unlikely event of a Data Breach, Global Prospect Limited will contact you via the last known details we hold on file for you. It is your responsibility to ensure that such information is up to date both during and after your engagement with us. You will be informed as far as is technically possible of the data that has been potentially compromised and where you can seek further advise about your rights

 

Cookies

Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (if you consent to us using cookies). Cookies contain information that is transferred to your computer's hard drive. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Our website uses the following cookies on the Site:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

All cookies will expire after a given period, or when the browser is closed. By using our website, you consent to our use of cookies as described above.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.